Returns

We do not accept any return of goods as these are from the food category. 

In certain cases we will accept the return

  • Damaged packaging – Package is opened and food is exposed
  • Food is in Stale condition
  • Food is expired

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at operations@kalonkapital.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@subzero.co.ke or call +254 796532222.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Cancellations:

You may cancel any order before the dispatch of the item has taken place. Or else you may call us at +254 796532222 or email us at info@subzero.co.ke to initiate cancellation.    

The Platform retains the right to cancel any order placed by you, at its sole discretion and shall  intimate you of the same by way of an email/SMS. Further, the Platform may cancel an order wherein the quantities exceed the standard for individual consumption or the Platform has reason to believe or suspect that such an order is not placed by a consumer for personal use.

For any question relating to return or cancellation of any products, you can always contact us at info@subzero.co.ke.

Need help?

Contact us at +254 796532222 for questions related to refunds and returns.